Shipping, Returns & Terms

Please allow 24-48 Business Hours for processing and an additional 24-48 Business Hours for processing orders with Customized Items.

DISCLAIMER

As of December 10, 2024, this site and its offerings supersede ALL previous editions.

Typographical or omission errors may occur in prices, descriptive copy, or photography. Ranger Joe's reserves the right to correct these errors or withdraw the offer. Specifications, colors, legal restrictions, prices, and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better value that varies from our catalog description.

If we should run out of stock on an item, we'll back order that item for you if the value is over $10. Items less than $10 will be cancelled. Should there be a lengthy delay in availability of an item, we will cancel and issue a refund if due.

PAYMENT TERMS
Our terms are payment with order. Make checks or money orders payable to Ranger Joe's. Allow 12 business days for personal checks to clear. SORRY, NO C.O.D.'s.

NEXT DAY AIR SHIPMENTS
Available for phone orders only, to physical street addresses in the continental U.S.  Not available for P.O. Box, or APO/FPO addresses or international addresses.

SHIPPING
Shipping, handling, and insurance charges are based on the value of your order, the destination of your package, and the service you desire.  Due to restricted delivery areas, excessive weight, or oversized packages that cannot be serviced by one carrier, we may be forced to substitute carriers when necessary.  We will select the most economical method of shipment.

INTERNATIONAL ORDERS
International orders can only be shipped via U.S. Postal Service or International Air, excluding APO/FPO addresses.  Telephone number, fax number, or email address must be included. Recipient is responsible for all duties and taxes that may apply. 

MAILING LIST INFORMATION
We value the trust that you place in Ranger Joe's, and we are committed to respecting your privacy and the security of your personal information, therefore we do not share our customer information or addresses with outside sources for marketing or solicitation purposes.

RETURNS AND EXCHANGES

Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in original condition along with packaging (example: warranty information, instructions, box, etc.).  A 20% restocking fee may apply on Special and/or Large orders.
Custom orders made to your specifications cannot be returned for exchange or credit. (i.e. Embroidered Name Tapes, Embroidered Helmet Bands, Class A Name Tags, Dog Tags, and Custom KIA Bracelets.)

FOOTWEAR RETURN POLICY
Merchandise must be returned within 30 days of the date of purchase.
Shined or worn footwear cannot be returned for credit or exchange.
Used footwear cannot be returned for sizing problems, blisters, or normal wear and tear.
Must be in original condition along with packaging (example: warranty information, instructions, box, etc.).

Note: We reserve the right to either replace, repair, or refund your money. Returns or exchanges will be accepted on items which have been used for their intended purpose. We will not accept items for return or exchange if they have been subjected to unusual application and abuse.

In the event that you need to return an item, please follow these directions:

1.     Include a copy of the packing slip along with instructions for our return department (e.g. credit, refund, or exchange).

2.     Return package via post office (insured) to our mailing address.

3.     For further assistance, please contact our customer service department at:
1-800-247-4541

DAMAGED OR MISSING ITEMS
For packages damaged during shipping or items missing (except for those on backorder), please follow these instructions:

1.     Keep the original container.

2.     Call 1-800-247-4541 for assistance.

CONTRACT SALES
Our contract sales department is dedicated to providing you with the best possible service. Sorry, we cannot accept any purchase orders by phone. All contract sales, quote requests, and requests to set up a new account must be submitted in writing.

1.     Fax: (706) 682-8840

2.     Mail: 325 Farr Rd.
        Columbus, GA 31907-6248

3.     E-mail: contractsales@rangerjoes.com

GOVERNMENT PURCHASE ORDERS
We request that all contract sales and requests for quote be submitted in writing.

Terms Net 30. A late charge of 1 1/2% per month (Annual Percentage Rate of 18%) will be charged on all overdue accounts.

Ranger Joe's Cage Code 0W7E6.

Ranger Joe's Duns #03-364-0731.

CORPORATE PURCHASE ORDERS
Must be pre-paid by Credit Card, Check, Money Order, or Bank Wire.